While the impact nurses and physicians have on the patient experience may be the most obvious, care providers are not the only members of the hospital staff who have the power to influence the patient experience.
Though a patient may never be introduced to them, hospital administrators still play a crucial role in what happens during a patient’s stay.
Here are three places where hospital admins have the greatest impact on the patient experience.
While a modern hospital may not have much in common with the locations where Florence Nightingale practiced, the mission remains the same: provide the highest quality of care in an environment focused on patient health and safety.
What can today’s nurses do to support this goal? Here are three ways staff nurses and nurse leaders can enhance hospital patient safety.
Though originally developed to deliver care to patients who had difficulty traveling to their primary care physician’s office, telemedicine services have evolved into an effective tool for providing convenient routine medical care for all patients.
As private practice physicians look for more ways to improve their clinic, offering telemedicine services is an effective option for increasing patient satisfaction as well as the profitability of the practice.
Here are three benefits of offering telemedicine services at your clinic.
While the Affordable Care Act (ACA) has urged healthcare organizations across the country to change the ways they evaluate the care they provide, arguably the most important measurement the ACA highlighted is the concept of the “patient experience.”
Unfortunately, the best way to define the patient experience is up for debate, and every individual involved in a patient’s care has their own perception of which factors should be considered when assessing treatment quality.
However, among the most comprehensive investigations into the idea of patient experience was a 2014 article published in Patient Experience Journal, “Defining Patient Experience.” In this study, Wolf, et al. identified four distinct themes that practitioners—especially nurses—can use to help define and guide the patient experience.
Below is a discussion of these four elements.
Though nurses have a laundry list of responsibilities during each shift, when it comes to patient care, there are two main priorities: providing compassionate medical treatment and involving patients in care decisions.
Once these primary duties are addressed, most nurses choose to go above and beyond to ensure a patient’s stay at the hospital is as comfortable as possible. While there are dozens of ways to accomplish this goal, there may be a few you might not have considered.
Take a look at three uncommon ways nurses can improve patient care and increase satisfaction.
