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Important Risk and Safety Information for Gebauer’s Pain Ease® and Gebauer’s Ethyl Chloride®:

Do not spray in eyes. Over spraying may cause frostbite. Freezing may alter skin pigmentation. Use caution when using product on persons with poor circulation. The thawing process may be painful and freezing may lower resistance to infection and delay healing. If skin irritation develops, discontinue use. CAUTION: Federal law restricts this device to sale by or on the order of a licensed healthcare practitioner.

Gebauer’s Pain Ease Only:

Apply only to intact oral mucous membranes. Do not use on genital mucous membranes. Consult your pediatrician when using on children 4 years old and younger.

Gebauer’s Ethyl Chloride Only:

Published clinical trial results support the use in children 3 years of age and older. Ethyl chloride is FLAMMABLE and should never be used in the presence of an open flame or electrical cautery equipment. Use in a well-ventilated area. Intentional misuse by deliberately concentrating or inhaling the contents can be harmful or fatal. Do not spray in eyes. Over application of the product may lead to frostbite and/or altered skin pigmentation. Cutaneous sensitization may occur, but appears to be extremely rare. CAUTION: Federal law restricts this device to sale by or on the order of a licensed healthcare practitioner.

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The Hospital Admin's Role in the Patient Experience

By: Jennifer Clark | On: June 6, 2017

Hospital-Admin-Role-in-Patient-Experience.jpgWhile the impact nurses and physicians have on the patient experience may be the most obvious, care providers are not the only members of the hospital staff who have the power to influence the patient experience.

Though a patient may never be introduced to them, hospital administrators still play a crucial role in what happens during a patient’s stay.

Here are three places where hospital admins have the greatest impact on the patient experience.

1. Recruitment and Retention

Recruiting and retaining staff is one of the primary duties of hospital administrators. A patient’s interaction with their care team arguably plays the most substantial role in how they feel about their hospital stay. Therefore, the choices admins make about hiring, onboarding and keeping staff members directly affects the patient experience.

Hospital administrators must ensure every department is not just adequately staffed, but staffed with highly motivated, skilled healthcare professionals who know what is expected of them and who are all working towards a common goal. Admins must be confident the right people are in the right jobs — otherwise, patient satisfaction (and employee satisfaction) will suffer.

2. Budgeting

Hospital administrators are responsible for calculating and managing the budget for each department within the organization. They have the power to decide whether or not to:

  • Upgrade equipment
  • Invest in new healthcare technology
  • Redesign waiting areas, patient rooms and other areas in the hospital
  • Hire more personnel
  • Adjust training or continuing medical education requirements

As they review their options, admins must not only consider the needs of the patient population but they must also take into account changes in the community (such as population growth or the closing of nearby facilities), what competing organizations are doing and the recent performance of the hospital. How they measure the importance of each element affects allocation of hospital budget and resources, which directly impacts the patient experience.

3. Process Improvement

While every member of the staff should be on the lookout for ways to improve how the hospital is run and how care is provided, hospital administrators usually lead projects related to process improvement.

Admins are tasked with regularly evaluating business operations within the hospital and identifying opportunities for enhancement. After determining which issue to address and setting the measurement criteria, hospital administrators conduct observations of the processes related to the issue, collect data and then develop and execute an action plan. Following implementation of the action plan, admins monitor the efficacy of the change to ensure sustained improvement.

Because hospital administrators cannot address all issues simultaneously, they must choose which problem should be resolved first. However, what the admins deem to be the most pressing issue will not be the issue every patient feels is the most important. Thus, similar to their decisions regarding budget and resource allocation, hospital administrators must prioritize the changes that will be most beneficial for both the hospital as well as the largest segment of the patient population.

It’s important to remember that although hospital administrators are not involved in direct patient care, their decisions still affect patient comfort and patient satisfaction. They may be behind the scenes, but their role is still integral to ensuring a positive patient experience.

Thinking about investing in new medical devices but aren’t sure where to start? Download our free guide, The Hospital Administrator’s Handbook to Understanding Medical Device Approvals.

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