As a physician, you’re nothing like a used car salesperson — nor would anybody suggest you behave like one. Your No. 1 priority is to provide the personalized care your patients need, not offer a transactional service. And merely suggesting you change your methods to align with customer service and sales tactics can be insulting to both you and the people you help.
Feeling good about yourself doesn’t just help you live a happier and more successful life. As it turns out, patient self-esteem can have a significant impact on a person’s physical wellbeing, too.
August is National Immunization Awareness Month (NIAM), an annual observance of the importance of vaccinations — which are especially critical during the busy back-to-school period and before the onset of flu season. But as a healthcare professional, you know it’s crucial to cultivate recognition for the value of immunizations all year round.
Over the past few years, healthcare professionals have begun using the term patient-centered care to describe a growing number of processes and activities. Because the term has become more pervasive, it can be challenging to decipher exactly what patient-centered care means, what it encompasses and, most importantly, how you can create a more patient-centered experience within your healthcare organization.
