Julianne Filion's Recent Posts

Julianne Filion | Gebauer

3 Types of Pediatric Therapy to Consider

By: Julianne Filion | On: June 8, 2016

Hospital visits and trips to the doctor’s office are rarely pleasant, and chronically ill pediatric patients (along with their families) must make those treks on an all-too-often basis. Healthcare professionals who sympathize with this and adopt patient-centered care tend to see higher levels of patient satisfaction since the focus is on providing the best possible experience for their patients.

In this article, we discuss three types of pediatric therapy that can help foster a more positive environment for your patients and their loved ones.

3 Cultural Congruence Mistakes that Can Hurt Patient Satisfaction

By: Julianne Filion | On: June 2, 2016

Although they’re following traditional American customer care best practices, your nursing staff may be unintentionally disrespectful to patients if they aren’t taking the patient’s cultural or religious background into account during interactions. Behaviors that are acceptable to some of your patients, such as shaking hands or making eye contact when speaking, may be seen in an entirely different way by patients from other cultures.

Emphasizing culturally congruent care—an approach that blends patient care with patient values, beliefs, lifestyle and traditions—can help every patient feel comfortable and increase your CAHPS scores. Culturally congruent care involves a personalized approach, rather than a cookie cutter method.

Avoiding the following errors will help you ensure patients are satisfied with the care they receive.

Do You Have What It Takes to Be a Nurse Leader?

By: Julianne Filion | On: May 24, 2016

Are you a nurse who’s passionate about improving the quality of care your patients receive at every stage of their visit, from check-in to discharge?

Are you ready to step into a leadership role and coach staff members on the practices that would benefit your patients and your institution?

Can you coordinate communications within your own department and across departments?

If you answered yes to these questions, then you just might have what it takes to be a successful nurse leader. Take our quick quiz to find out if you are ready for the next step in your nursing career.

Hospital Culture: How to Stop Lateral Violence

By: Julianne Filion | On: May 18, 2016

You’ve worked hard to improve the culture of your hospital and are finally seeing the fruits of your labor with improved HCAHPS scores, reduced turnover and increased employee satisfaction. Unfortunately, it only takes a few incidents of lateral violence among your nursing staff to undo your efforts.

In the past, lateral violence was largely ignored. “Nurses eat their young,” was the joke, and it seemed no one cared to change the status quo. While today’s environment is better for both patients and hospital employees, this doesn’t mean lateral violence and bullying are no longer an issue. As a nurse leader, it’s up to you to creating a plan to change attitudes and behaviors, and finally putting an end to the problem.

A Look at Preparing the Nursing Department Annual Budget

By: Julianne Filion | On: May 12, 2016

If you’re like most nurse managers, preparing the nursing department annual budget is not your favorite part of the job. The budgeting process can make even normally calm, collected nurse managers resort to a few choice words as they struggle to create a budget that won’t shortchange patients and nursing staff.

These days, “budget cuts” is a common phrase among hospital administrators. Although running a lean organization is essential to the survival of your hospital, when cuts affect crucial services, it can be difficult to reconcile your facility’s mission to provide excellent care with cuts that surely will affect the quality of patient-centered care.