Improving patient comfort is an important aspect of increasing patient satisfaction and HCAHPS scores, yet healthcare providers sometimes ignore the little things that affect comfort to focus on bigger issues. The soreness of a needle stick or an IV start may seem negligible to healthcare veterans, but the pain—even if it’s momentary—is a real concern for many patients.
While implementing patient comfort measures may only take a few minutes, the benefits tend to be long-term. For example, introducing small changes can pay big dividends when it comes to patient satisfaction survey results. Reducing patient discomfort and providing a better patient experience can be as easy as using one of these three techniques.
It’s one of the first procedures you learned in nursing school and, for many nurses working in a hospital environment, it can be one of the most common tasks you perform each day. IV starts have become so routine, you could probably do them in your sleep—though it’s likely frowned upon in most institutions. When it comes to starting IVs, you’re a seasoned pro.
Most of us are accustomed to seeing customer experience surveys from businesses like cable companies, retailers and automotive service centers. Days after you’ve purchased a product or paid for a service, you’ve probably received an email or automated phone call asking you to rank your satisfaction and share your comments. For many years, businesses have relied on customer feedback to measure success and improve processes. Today, however, you’ll begin seeing surveys from an unlikely source: your hospital.
