There are plenty of things that change amidst the transition from childhood to adulthood. You no longer cry when your scoop of ice cream tumbles to the concrete, for example. And, more than likely, you no longer need the security of a teddy bear nightlight to ward off bad dreams. However, just because you’re paying your own bills and willingly consuming spinach doesn’t mean you’re suddenly immune to the pain and anxiety of a visit to the doctor.
There’s a common misconception in the medical world that adults don’t need to be numbed before a vaccination, or talked through an IV start, because they’re mature and experienced enough to simply “deal with it.” However, though they may not feel it appropriate to voice their concerns, adults can benefit from comfort measures just as much as children.
Here are three reasons healthcare providers should consider increasing patient comfort measures for adults, too:
As a child life specialist, when you’re called to a patient’s room, you never know what awaits on the other side of the door. In some cases, your services are needed to help calm the nerves of a toddler before she receives a vaccine. In other cases, you may walk in to find a hysterical child and his equally terrified parents. Sometimes you can bring a situation under control in a matter of minutes, but some take much, much longer.
Most of us are accustomed to seeing customer experience surveys from businesses like cable companies, retailers and automotive service centers. Days after you’ve purchased a product or paid for a service, you’ve probably received an email or automated phone call asking you to rank your satisfaction and share your comments. For many years, businesses have relied on customer feedback to measure success and improve processes. Today, however, you’ll begin seeing surveys from an unlikely source: your hospital.
