As a child life specialist, when you’re called to a patient’s room, you never know what awaits on the other side of the door. In some cases, your services are needed to help calm the nerves of a toddler before she receives a vaccine. In other cases, you may walk in to find a hysterical child and his equally terrified parents. Sometimes you can bring a situation under control in a matter of minutes, but some take much, much longer.
For private practice office managers, hiring and recruiting is a time-consuming, expensive and, quite frankly, frustrating endeavor. From finding the right talent, to ensuring new hires are properly trained, getting the right employees in place requires a great deal of business resources. Not to mention, it’s pricey. It costs 20 percent of a worker’s $50,000 salary to replace them, according to the Center for American Progress.
Most of us are accustomed to seeing customer experience surveys from businesses like cable companies, retailers and automotive service centers. Days after you’ve purchased a product or paid for a service, you’ve probably received an email or automated phone call asking you to rank your satisfaction and share your comments. For many years, businesses have relied on customer feedback to measure success and improve processes. Today, however, you’ll begin seeing surveys from an unlikely source: your hospital.
For patients of any age, a trip to the hospital can be uncomfortable. However, for pediatric patients, it can be especially traumatic. In addition to the reason for their visit, which is likely stressful on its own, they’re introduced to an environment full of unusual sights and sounds. Depending on their age, they may have unpleasant memories of previous hospital visits. Not to mention, television shows and movies don’t exactly portray hospitals as a bright and cheerful space.
The fall season is here and winter is coming. This is time for the flu, but the exact timing and duration of flu seasons vary. Typically seasonal flu outbreaks begin as early as October. However the peak time for flu activity is between December and February.
