As a child life specialist, when you’re called to a patient’s room, you never know what awaits on the other side of the door. In some cases, your services are needed to help calm the nerves of a toddler before she receives a vaccine. In other cases, you may walk in to find a hysterical child and his equally terrified parents. Sometimes you can bring a situation under control in a matter of minutes, but some take much, much longer.
Gebauer Company's Privacy Policy has been updated. Please click here to read more.
For private practice office managers, hiring and recruiting is a time-consuming, expensive and, quite frankly, frustrating endeavor. From finding the right talent, to ensuring new hires are properly trained, getting the right employees in place requires a great deal of business resources. Not to mention, it’s pricey. It costs 20 percent of a worker’s $50,000 salary to replace them, according to the 
Most of us are accustomed to seeing customer experience surveys from businesses like cable companies, retailers and automotive service centers. Days after you’ve purchased a product or paid for a service, you’ve probably received an email or automated phone call asking you to rank your satisfaction and share your comments. For many years, businesses have relied on customer feedback to measure success and improve processes. Today, however, you’ll begin seeing surveys from an unlikely source: your hospital.
