<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1119689118113199&amp;ev=PageView&amp;noscript=1">

Ease the Way Blog

Improve patient comfort and satisfaction with weekly advice
delivered directly to your inbox.

Need Help Navigating Medical Device Approvals - Download Now

Important Risk and Safety Information for Gebauer’s Pain Ease® and Gebauer’s Ethyl Chloride®:

Do not spray in eyes. Over spraying may cause frostbite. Freezing may alter skin pigmentation. Use caution when using product on persons with poor circulation. The thawing process may be painful and freezing may lower resistance to infection and delay healing. If skin irritation develops, discontinue use. CAUTION: Federal law restricts this device to sale by or on the order of a licensed healthcare practitioner.

Gebauer’s Pain Ease Only:

Apply only to intact oral mucous membranes. Do not use on genital mucous membranes. Consult your pediatrician when using on children 4 years old and younger.

Gebauer’s Ethyl Chloride Only:

Published clinical trial results support the use in children 3 years of age and older. Ethyl chloride is FLAMMABLE and should never be used in the presence of an open flame or electrical cautery equipment. Use in a well-ventilated area. Intentional misuse by deliberately concentrating or inhaling the contents can be harmful or fatal. Do not spray in eyes. Over application of the product may lead to frostbite and/or altered skin pigmentation. Cutaneous sensitization may occur, but appears to be extremely rare. CAUTION: Federal law restricts this device to sale by or on the order of a licensed healthcare practitioner.

Join our social networks

Connect Follow Connect

4 Tips for Handling Misinformed Patients

By: Bethany Nock | On: January 26, 2016

Handling-Misinformed-Patients.jpgThanks to unlimited access to healthcare information online, today’s patients are more informed than ever before. With a few strokes of a keyboard, anyone can search their symptoms and instantly access page upon page of health and wellness advice. Unfortunately, this proliferation of health resources also leads to an increase in the opportunity for misinformation and incorrect self-diagnosis.

Misinformed patients can be a patient communication challenge for healthcare teams. Luckily, because nurse leaders and their staff are frequently the first to interact with patients and their families, they can immediately start the process of clearing up misconceptions and help increase the likelihood of better outcomes.

Here are four tips to foster better communication with misinformed patients, quell unnecessary anxiety and ensure improved patient comfort and satisfaction.

1. Use Misinformation as a Teaching Moment

Nurse leaders and their staff play a critical role in helping patients better understand diagnoses and treatment plans through open discussion and education. This is the foundation of shared decision-making, and overall improved engagement. Properly educating them by sharing factual information with a personal approach contributes to successfully delivering quality patient-centered care.

2. Practice Active Listening

For busy nurses who are focused on quickly assessing a patient, it can be easy to unintentionally gloss over their concerns. But to prevent misinformation from taking hold, it’s important to address all questions. Take time to really listen and process how a patient feels about a diagnosis, scheduled procedure or care plan. By taking a few moments and ensuring they fully understand all information, they’re less likely to buy into misinformation from their own research.

3. Discuss the Risks of Self-Diagnosis

Many times, a patient reaches the hospital already armed with ideas of what he or she may be facing. This self-diagnosis not only causes undue anxiety, it can also thwart the success of the physician’s care plan and increase hospital readmission rates.

When a patient brings up their assumptions, make sure to reiterate the importance of professional medical diagnoses. Explain that while being informed is important, there’s no substitute for the advice of a medical professional who has performed an examination and has access to their medical history.

4. Provide Information about Credible and Reliable Healthcare Resources

Like it or not, your patients will almost always consult the Internet before or after visiting the hospital. Online forums and support groups can be helpful for patients managing chronic conditions, and credible health resources can reinforce your care plan.

To reduce the risk of misinformation, help your patients in their research quest. For example, provide free educational materials on-site and, if available, refer them to your organization’s online resources. Most importantly, maintain an open dialogue so, if they ever do locate information they’re not sure about, they feel comfortable reaching out to your organization for help.

The good news is, if a patient is taking the time to do their own research, it’s a sign they’re eager to become more involved in their care. As healthcare professionals, this makes our jobs much easier. By helping patients access the right information, we can improve outcomes, engagement and increase patient satisfaction overall.

Looking for more patient-centered care tips for your nursing staff? Check out our free eBook, How Nurses Can Increase Satisfaction through Patient-Centered Care.

New Call-to-action