Experienced nursing professionals know that providing a positive patient experience is critical to driving better outcomes. But this can be especially challenging when you’re faced with circumstances beyond your control — like issues with your electronic medical records (EMR) system, for example.
From vehicle maintenance to computer programming, quality assurance is an essential part of any service profession. The healthcare industry is no different.
Because low HCAHPS scores and failure to provide meaningful clinical statistics are becoming increasingly tied to lower reimbursement levels, it’s crucial for every healthcare organization to develop a quality assurance process. A strong quality assurance program is the key to meeting patient expectations and initiating changes that improve patient comfort, clinical outcomes and patient satisfaction levels.
These four steps will help you develop an effective healthcare quality assurance program.
