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Important Risk and Safety Information for Gebauer’s Pain Ease® and Gebauer’s Ethyl Chloride®:

Do not spray in eyes. Over spraying may cause frostbite. Freezing may alter skin pigmentation. Use caution when using product on persons with poor circulation. The thawing process may be painful and freezing may lower resistance to infection and delay healing. If skin irritation develops, discontinue use. CAUTION: Federal law restricts this device to sale by or on the order of a licensed healthcare practitioner.

Gebauer’s Pain Ease Only:

Apply only to intact oral mucous membranes. Do not use on genital mucous membranes. Consult your pediatrician when using on children 4 years old and younger.

Gebauer’s Ethyl Chloride Only:

Published clinical trial results support the use in children 3 years of age and older. Ethyl chloride is FLAMMABLE and should never be used in the presence of an open flame or electrical cautery equipment. Use in a well-ventilated area. Intentional misuse by deliberately concentrating or inhaling the contents can be harmful or fatal. Do not spray in eyes. Over application of the product may lead to frostbite and/or altered skin pigmentation. Cutaneous sensitization may occur, but appears to be extremely rare. CAUTION: Federal law restricts this device to sale by or on the order of a licensed healthcare practitioner.

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How to Predict and Prevent Common Medical Billing Issues

By: Bethany Nock | On: September 21, 2017

medical billing issues

While there’s no way to prevent 100 percent of mistakes in medical billing, healthcare organizations can still take some precautions to reduce the chances of a costly error.

In a previous article, we explored a few of the most common medical billing and coding issues. In this post, we’ll discuss how to identify potential risks of medical billing issues, how to resolve issues quickly when they do occur, and how to prevent the errors from happening again.

Emphasize the Importance of Quality Assurance

Many claims are rejected due to simple data entry errors. Misspellings of patient names, the wrong birth dates or incorrect procedure codes are all common mistakes medical billers make and can be avoided by emphasizing the need to proofread claims before hitting the submit button. Taking a few minutes to verify the information is entered correctly is one of the simplest ways to reduce mistakes.

Unfortunately, if billers feel pressured to reach quotas, they may be reluctant to spend much time proofreading. If your organization has quotas and billers frequently make simple mistakes, it may be worthwhile to reevaluate the quota system and make adjustments.

Use Daily or Weekly Reports to Spot Trends

Some medical billing issues may be anomalies, but it’s more likely your hospital will repeatedly run into similar errors.

Medical billing software makes it easy to spot and categorize billing errors by allowing staff to run weekly or daily reports and set up alerts. After staff members identify possible trends, doing a little detective work can help uncover the reason behind the mistakes.

For example, if claims for a particular type of procedure are suddenly being rejected or denied, it may mean medical coders aren’t using the most-up-to-date codes, which leads to billers inputting the wrong codes. An upswing in claims or denials from a particular insurer can mean the insurer has changed reporting requirements or modified coverages. The good news is these issues often can be resolved with a quick phone call or a retraining session.

Make Sure the Hospital’s Billing Software Is Current and Easy to Use

Although medical billing software has made the billing process much simpler, outdated software can hinder the organization’s billing efforts—particularly if it’s not updated with the latest ICD codes and billing requirements. Only invest in software that offers real-time or near real-time updates when codes or requirements change.

Most importantly, don’t neglect the user-friendliness of the platform. The most highly recommended software program won’t be very effective if it’s too difficult to use.

Stress the Importance of Ongoing Training

Regular training programs help ensure your hospital’s billers understand how to avoid common medical billing issues and have the skills needed to work with complicated claims. When requirements change, sending an email to billers offers a simple way to spread the news, but it may not be the most effective way to communicate exactly how to adjust to the new requirements. A brief training session can clear up any misunderstandings, reduce mistakes and give leaders the chance to emphasize best practices.

Offering training programs for providers and others who handle patient information can also help reduce rejection and denial rates. Employees who are not directly involved in the billing process may not know they still play an important role in filing claims. Invite them to participate in some basic training sessions so they can also stay on top of any changes to the billing process.

Decreasing medical billing issues not only reduces reimbursement delays but also helps improve employee satisfaction. When employees have the tools and training they need to excel, your organization will likely see an increase in productivity and an increase in employee morale.

Looking for other ways to improve your hospital? Consider adding a topical anesthetic to your providers’ supply options. Download our free comparison chart to see which is best for your organization.

Pain Ease Comparison Chart