The Ultimate Patient Satisfaction Checklist for Nurse Managers

To say hospitals are paying closer attention to patient satisfaction is an understatement. HCAHPS survey responses are now being used to determine hospital Medicare reimbursement, and results are publicly posted for review by prospective patients. As a nurse leader, managing the patient experience often falls to you and your team.

In order to help you stay organized and make sure your team is following patient satisfaction protocol, we’ve developed an easy-to-follow checklist based on real HCAHPS survey questions.